Frequently Ask Questions

WHAT ARE THE SHOPPING OPTION?

We partnered with USPS, DHL, and for shipping within US and FedEx for international

Our Shipping Policy page provides more detailed information about the Terms and Conditions that constitute our Shipping Policy.

WHEN WILL I RECEIVE MY ORDER?

All orders made before 2 PM are processed within the day. Orders are not shipped and delivered during weekends or holidays.

DO YOU SHIP INTERNATIONALLY?

Yes, we do understand that international customers may be subject to customs and/or duty fees. International return shipping is the customer's responsibility. We ship to all countries, including Hong Kong. We do not ship to Russia because of the restrictions placed on the country by the government.

HOW DO I MAKE CHANGES TO AN ORDER I ALREADY PLACED?

Unfortunately, once an order has been processed, there cannot be any changes made to the order. We process every order at the end of the day. If you want to cancel or change your order, please contact us at andersonbarkerco@gmail.com before 12:00 AM EST

WHAT ARE THE INTERNATIONAL TAXES DUTIES THAT I HAVE TO PAY?

PurplToad Co. is not responsible for any customs and taxes applied to your order. All fees imposed during and after shipping are the responsibility of the customer.

WHEN WILL MY ORDER SHIPPED?

All orders are shipped within 24 hours from the date it was purchased. Orders are not shipped and delivered during weekends or holidays

WHERE ARE YOU LOCATED?

PurplToad Co. is located at Anderson Barker Co, 8 The Green, Unit A, Dover Delaware 19901, United States

MY ORDER STILL HASN’T BEEN RECEIVED, AND THERE HASN’T BEEN ANY UPDATE ON THE TRACKING #

We have access to the same tracking data as you do. If you're in the United States, we recommend contacting your local postal service or UPS customer service to check the tracking number for your package. For international orders, tracking updates are not posted every week. International shipping can take up to six weeks to arrive due to customs and each country's regulations. Thank you for your patience as we work to resolve this issue.

MY TRACKING NUMBER IS NOT WORKING

Please check the tracking number in a few days as it might not have been updated with the shipping provider once the label was created. For international orders, tracking updates do not get posted every week and sometimes there is no way to track the package once it leaves the USA. For international orders please also try
https://webtrack.dhlglobalmail.com/
https://www.fedex.com/en-ph/home.html
https://tools.usps.com/go/TrackConfirmAction!input.action

MY ORDER SHOWS DELIVERED BUT I HAVEN’T RECEIVED THE PRODUCT

Please check with surrounding neighbors or family members that may have accepted the package. Please also check your order confirmation details to ensure that the address on the package is correct. On the off chance that still no bundle, if it's not too much trouble contact us so we may offer assistance to resolve the issue for you

WHAT IS YOUR RETURN POLICY?

We strive to deliver you the best quality and value. If for any reason you are not satisfied with your purchase, we are happy to take back the product and issue you a full refund of your purchase.

Our Return/Refund Policy (waiting for the link from Rose) provides more detailed information about options and procedures for returning your order.

WHAT ARE THE PROCESSING TIMES FOR RETURNS AND REFUNDS?

All USA returns are shipped using US Postal Service first class or parcel post mail which takes 3-10 days. Due to Covid-19, for the safety of the PurplToad Co. team, all returned packages are undergoing a 3-5 day hold period before they are processed. It takes an additional 3-10 business days from the time we receive your package for our receiving department to process your refund or exchange and for the credit to show back to your method of payment.

WHAT IS YOUR POLICY ON DEFECTIVE AND DAMAGED ITEM ?

PurplToad Co. takes incredible pride in giving the leading quality item to our clients. Each thing experiences strict quality control reviews to guarantee that our clients are accepting the exceptionally best. Be that as it may, from time to time a little imperfection may slip through unnoticed. On the off chance that for any reason your item is harmed or imperfect, it would be ideal if you contact us to return it for a full refund.

CAN I RETURN SEVERAL ORDERS (MULTIPLE RMA) IN THE SAME PACKAGE?

Yes, you can. Please include all items inside the package and list all RMA # associated with your returns so we can easily find them. Don't use oversized packages to ship your items back, as it can delay the processing of your shipment by the carrier.

WHEN WILL I SEE A REFUND POSTED BACK TO MY CREDIT CARD IF I SHIP THE RETURN BACK?

Upon receiving the returned package, returns are processed within 2-5 business days. Refunds are posted back to your credit card within 3-5 business days according to your bank.

I TRIED TO LOG IN AND YOUR WEBSITE SAYS MY ACCOUNT CAN NOT BE FOUND

Please contact our customer service support at andersonbarkerco@gmail.com and they will guide you through fixing your account.

WHAT PAYMENT METHOD DO YOU ACCEPT?

We accept all major credit cards.

DO YOU OFFER PAYMENT METHODS OTHER THAN CREDIT CARDS?

When you check out at the store, you have the option to pay with a credit card, PayPal, or a debit card that is linked to your bank checking account number.

I RECEIVED MY ORDER BUT THERE IS A DEFECT

We are very sorry to hear that. We do our best to provide the best possible quality items, but sometimes items might get packaged unnoticed. Please take a picture of the defect and email it to andersonbarkerco@gmail.com with an explanation. We will determine if the item needs to be shipped back to us and if the refund can be issued.

HOW IS THE PRODUCT MADE AND WHERE DOES THE MATERIAL COME FROM?

We only carry products from brands that are completely transparent about their process. This includes the workplace, conditions, where materials are sourced, and ensuring sustainable ethical practices.

HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?

You are welcome to contact us via email at purpltoad@gmail.com or call us on ______ during opening hours 10 AM to 5 PM Monday to Friday.

DO YOU OFFER PAYMENT METHODS OTHER THAN CREDIT CARDS?

When you check out at the store, you have the option to pay with a credit card, PayPal, or a debit card that is linked to your bank checking account number.

WHAT CURRENCY ARE THE PRICES I SEE ON THE WEBSITE?

The currency we used is US Dollar ($USD)

MY PACKAGE NEVER ARRIVED, WHAT SHOULD I DO?

You may contact our customer support at andersonbarkerco@gmail.com for a possible reshipment and tracing of your parcel. At PurplToad Co., our goal is to make all of our clients happy. So we are ready to step into whatever happens.